Returns & Store Credit

Items cannot be replaced. If an item arrives broken or damaged during delivery, Porland will either refund the broken item or issue store credit.

To request a refund or store credit, please contact us with the following information:

• Order Number
  
  

• Product Name(s) and Product Number(s)
  
  

• Description of the Damage
  
  

Items being refunded or credited must be reported within 30 days of delivery. Customers are responsible for ensuring returned items are shipped using a traceable method. Porland is not responsible for items until they are received at our warehouse.

Please ship damaged items to:

Porland

UDC LOGISTICS & WAREHOUSE & FULFILLMENT

222 PACKER STREET,SUNBURY, PA USA 17801

Package insurance is free (up to $100) with UPS and FedEx.